Need a hand with practice runs, camera setup, missions, XP, or your profile? Start here.
Make sure you're on the latest version of StreamLab and a supported iOS version (iOS 17.0 or later). Fully close the App and relaunch it, then restart your device if the issue continues. If it persists, email us with your device model and iOS version.
A practice run needs camera access to show your preview. Open Settings > StreamLab on your device and enable Camera. You can also use the Gear Check button on the Studio screen to confirm camera and microphone access before you go live.
From the Studio tab, pick one of the four overlays (Minimal, Arcade, Broadcast, or Studio) and tap Go Live. On the Run Setup screen you can set a title and choose an accent color, then tap Start Run to begin with a live preview, simulated chat, reactions, and viewer count.
No — and that's the point. StreamLab is a practice tool. Chat messages are randomly generated from preset templates (a few appear from fictional characters with avatars), and viewer counts are simulated numbers that rise and fall like a real crowd. No real people are watching or typing, so you can rehearse with zero pressure.
The Missions tab holds goals to work toward. Some are milestones (stream 5 minutes, reach 40 viewers), and some are Challenger missions where you try to beat a character's record in a single run. Completing a mission awards bonus XP. Track your progress bars in the Missions tab.
Every run earns a score based on minutes streamed, peak viewers, chat messages, and reactions. Your score becomes XP, and XP raises your creator level. Tap the level pill in the top-right of any tab to see the full breakdown. Reaching new levels unlocks overlay accent colors.
Overlay accent colors unlock as you reach new creator levels. In Run Setup, locked accents show the level they require. Keep completing runs and missions to level up and unlock more — there is nothing to buy.
Open the Logbook tab. It shows your total runs, stream time, best score, and peak viewers, plus a list of each past run with its duration, viewers, messages, reactions, and score. Everything is stored locally on your device.
Setting a profile photo needs Photo Library access. Check Settings > StreamLab on your device. Then tap the camera icon on your avatar in the Creator tab to pick a photo. Photos are stored locally and stay across app restarts.
For anything not covered here, email support@streamlab.app with your device model, iOS version, and a description of the issue. We usually reply within 48 hours.